FAQ

What is Party By A Princess? Party By A Princess is your source for fun and unique printable party decorations, party ideas and inspiration. We strive to make throwing beautiful and creative parties fun and easy. We want your guests to leave your party saying “Wow!”

Can I submit photos of my party or tutorials/ideas to be featured on your website? Yes, absolutely!! Please do!! High quality and/or professional photos are appreciated. When submitting a party or a tutorial, please include at least 6 photos and a list of all vendors used in the party (I want them to get credit too) along with a brief description of your event or instructions for your tutorial. Submissions can be emailed to us.

What are printables and how do I use them? Printables are party decorations digitally designed and received via email. They can be printed from home or a local print shop and used in a variety of ways to customize and decorate your party or event. All files are formatted to print on 8.5”x11” cardstock, photo paper, or sticker paper.

What do I need to use printables?
Our printables are designed to be used with only a printer, paper and scissors being necessary.

How do I print the files? All files are formatted to print on 8.5”x11” inch paper. You will need a PDF reader to access the files. If you do not currently have one, you can download a free copy from Adobe. It is not necessary to use a professional printer. Desktop printer can be used for quality printing. Print items always at 100% quality with print scaling setting to “NONE” to avoid your printout being automatically reduced.

The colors look different on paper than they do on the computer screen. Can you adjust the colors? Because the colors on our files do not change from order to order, this is likely a printer issue. Printed colors may vary from one computer screen to another, one printer to another and even with different types or brands of paper and ink and also with the choice of printer settings. Party By A Princess is not responsible for the resulting color variations. We recommend that you check the ink cartridges to see if they need replacement or adjust the intensity settings on your printer. Generally, this always solves the p! ions. Because there are a vast number of variables involved in printing, THERE WILL BE NO REFUNDS and no design revisions of colors if you do not like the colors when printed. If you would like to see the colors as printed on your computer prior to purchase, please email us for a sample.

Can I sample Party By A Princess printables before I buy them?Absolutely! Swing by the free page and download any of our FREE printables!

Are you taking custom orders? Custom order availability is done on a discretionary basis and depend upon availability, type/theme requested, number of open custom designs and several other factors. As a general guideline, custom designs can take 2-6 weeks to complete, so please inquire as early as possible.

What is your turn-around time? Currently, turnaround time is 3 business days.

Do you send proofs prior to purchase? Due to the volume of orders we receive and to help keep our costs low, Party Like A Princess e does NOT offer personalized proofs prior to purchase on existing designs. Example photos provided in the listings or through email will not be personalized to your party. A preview may be available for custom designs and design changes at the discretion of Party By A Princess. Please email for specific questions.

Do I get to see a proof before I receive the final file? Once a file is purchased, it will be sent print ready according to the current turnaround timeframe. This saves us both time. If there are no errors, the files may be printed at this time. Typos and errors on Party By A Princess’ end will be corrected as soon as possible. You may request on change for reasons other than Party By A Princess error. Please send only ONE email requesting a revision. Revisions may take 1-2 business days to process.

Can I edit the products once I order them? No. All of our products are copyrighted and cannot be altered except by Party By A Princess.

How do I know what file type to choose for your invitations?Choose JPG if you plan to print them out individually or upload them to a photo processing facility (such as Vista Print or Staples). Choose PDF if you plan to print at home or at a print shop. Our files are formatted for 8.5×11 paper.

Do you ever print/assemble the orders and mail them out? Most everything is emailed out as an digital file. Some of our store listings are for printed/assembled items. Please read the description on each file BEFORE purchasing to ensure you clearly understand what you’re buying. If you have any questions, email us before placing your order.

I need this for a party tomorrow! Can I place a rush order? We do offer rush 24 hour processing. There is a $10 fee for all rush orders and are only available on our existing designs, not custom orders.

I didn’t realize that I was purchasing a Digital Pacakge and thought you were going to send me assemble decorations to my house. Can I get a refund? Reasonable attempts will be made to provide the customer with the product as listed and to their satisfaction, however due to the nature of the product, no refunds will be issued once payment has been received. It is the buyer’s responsibility to read the item description. ALL listings are for PDF or JPEG files. It is the buyer’s responsibility to note that items are printable PDFs and NO PHYSICAL ITEMS WILL BE MAILED. Party Like A Princess is not responsible if a buyer does not read the item description fully.

I am throwing a joint party for my two children together. Can you personalize the package with two names and ages? Yes, for an additional fee. If you are throwing a party for more than one child, you must purchase this listing for EACH ADDITIONAL NAME you are wishing to add. More than 2 names requires pre-approval (email us with any questions)

I would like to change the colors, fonts, picture, etc. on the invitation or package I am ordering. Will it cost extra? Prices listed are for the items as listed. Alterations not listed are available AT EXTRA COST. Please email us PRIOR to purchase if you are needing alterations. If you do not contact me PRIOR to purchase, there is no guarantee that your alterations can be made for the listed price. All party files/packages will be sent EXACTLY as described and shown under each party package listing with only a name and age personalization. ANY other changes or customizations will require approval and a fee of $5.00/file within the party package.

Can you translate my party into another language? No. All party files are in English and cannot be translated into another language.

What are your business days and hours? Business Days are Monday through Friday (excluding major holidays). Party Like A Princess may respond to inquiries and process orders on weekends, but this is not guaranteed. Normal hours are 10am EST to 10pm EST *Please note that most order processing takes place in the evenings.

I want to print my invitation as a 4×6 photo or at Costco as a 6×7.5 photo,can you send my invitation in another size? Invitations come standard as either a 5×7 JPEG file or an 8.5×11 PDF (2 per page). The JPEG file will be sent unless the PDF file is requested. To have the invitation file changed to either a 4×6 JPEG or 6×7.5 JPEG there is a $5 fee. Please email us PRIOR to purchase to have the fee added to your order.

Have more questions? Fill out the form below and we will contact you personally. 

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